One of our Case Managers will listen to your enquiry and take the details of your housing disrepair enquiry. Where the advisor feels you would benefit from legal representation and your claim meets a panel solicitors’ criteria, we will offer to put you in touch with a specialist solicitor without delay.
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Helping Tenants will not charge you anything for doing this. We will not ask you to sign anything, or enter into any contract, but by using our website and vetting service you agree to our Terms & Conditions and Privacy Policy. We do not give you legal advice. That is the job of specialist solicitors who will speak to you directly if you proceed with our recommendations. If we feel we cannot help you, we will let you know, and of course you are free to seek advice elsewhere.
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Helping Tenants will assist you in making contact with an independent firm of solicitors. You are free to choose another solicitor. Any panel solicitor that specialises in your claim area will be explained to you and are an independent professional firm who will give you impartial and confidential advice. The solicitors should always act in your best interest; this is a requirement of their professional body. Helping Tenants panel of solicitors are required to comply with the Solicitors code of Conduct.
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Where you use our vetting and recommendation service and subsequently instruct a panel solicitor we have recommended to you, you agree that the solicitor firm may provide us with information regarding your case, progress and result of any claim.
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Helping Tenants is not in any way responsible for the advice given or other work undertaken on your behalf by your solicitors’ firms. Your solicitor firm will give you their independent advice about their process, service, fees, use of legal expenses insurance and any medico-legal reporting requirement, or other specialists which may be required as part of the claim process.
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Solicitor firms pay Helping Tenants for one or more of our services which include but are not limited to marketing, call handling, administration support and other services. This may be an upfront fee, a success fee, profit share, or a combination of these depending on the commercial agreement in place between the law firm and ourselves. This does not affect the value of your claim in any way, nor is it any extra charges to you as part of your claim costs.
If our panel of solicitors declines to represent you are free to make other enquiries with any claims management company or solicitor of your own choice.
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Seek Advice quickly after you become aware of a liability.
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This is important. Statute of Limitations Act gives specific time scales for you to instigate a claim after which your right to bring a claim could be time-barred. It is best to gather the evidence while memories are fresh and get the legal help when you need it most.
We treat all client information confidentially and do not share with any third party.
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Law Society Accreditation
Our panel of solicitor firms have been selected to deal with Housing Disrepair claims and are all accredited with the Law Society.

Getting in touch with Helping Tenants 

When telephoning helping tenants we inform you that calls may be recorded and used for internal training and regulatory compliance purposes only. Our data retention policy means we do not store data for longer than is necessary for the purpose it was intended. Electronic files are stored on a cloud server. If you phone us between 10:00-19:00 Monday to Thursday or Friday 10:00 - 13:00, you will be put through directly to an advisor who will be able to talk you through the claims process and any queries you may have.
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Helping Tenants Site Information
The contents of the website, any links or videos do not constitute legal advice and you should always consult a suitably qualified lawyer on any specific legal problem. The site is designed to give you some information about claiming compensation for housing disrepair matters and, if you wish, help you start a claim with a specialist solicitor.